Where does your client journey break?Meet Connie.
See what happens when someone becomes your client, and where it needs tightening.
Get Connie, £17
Connie is for business owners who deliver a service and have never written down the steps a client goes through with them. Coaches, consultants, trainers, VAs and designers are the obvious ones.
Most people carry the client journey in their head. The onboarding is a bit of this and a bit of that, and the end of the work just stops. Testimonials and referrals depend on whether you remember to ask.
What Connie does
She asks about your current client journey one question at a time, from the first time someone hears about you to the end of the work.
Then she gives you a one-page summary with your journey stage by stage, the moments that matter, three small fixes, and the gaps in your onboarding and offboarding.
- Can you help me map my client journey?
- Hello, I'm Connie. I help you map what happens when someone becomes your client, from the first time they hear about you to the end of the work. What is the one offer you want to map?
- My twelve-week coaching programme.
- Do you have an ideal client profile? Paste it here, or say none.
- None yet.
- Your customer journey map StagesFrom first hearing about you to the work finishing Fix firstThree problems you chose, each with a small fix GapsYour onboarding and offboarding, in your words Choose the first fix and put a time in your diary this week.
What you walk away with
One page of plain text you can copy into any document and use straight away.
How long it takes
About 30 to 40 minutes, and messy answers are fine.
An honest limit
She maps what happens today, not what you wish happened. She doesn't write copy or give pricing or legal advice, and she doesn't save anything, so you copy the summary before you close the chat.
Get Connie
- Connie, a skill for Claude, ChatGPT or Gemini
- Your client journey on one page, stage by stage, in plain text
- Three small fixes for the problems you pick, plus your onboarding and offboarding gaps
- About 30 to 40 minutes, and messy answers are fine
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Who's behind Connie
We're Jacqueline Leake and Nina Mistry, the two halves of Meet Ada. Jacqueline is an AI specialist and trainer who spends her days inside clients' accounts, seeing what's sitting in their heads that should be written down. Nina builds the tech. She takes what Jacqueline pulls out of people's heads and turns it into tools that bloody work. Simple ones. The kind you'll actually come back to.